Delivery and Inspection:
Customer must inspect arriving shipments and report errors in shipment promptly. Specifically, visible shipping damage and shortages must be reported to General within two business days after delivery.  Concealed shipping damage or shortages involving cartons received intact must be reported within ten days after receipt.

Invoice Discrepancies:
Invoice disputes involving alleged shortages must be reported within two weeks after the original invoice date.  General will gladly provide all documentation including packing slips, proof of delivery, etc.

Title and Risk of Loss:
If the customer reports damages or shortages in shipments within the time period noted above, General will bear the risk of loss. If the customer fails to report damages in the manner described above, he/she will bear the risk of loss.

Product Returns:
All goods are sold without return privileges except where the product is determined to be damaged in manufacturing or transit, or shipped by General in error. At General’s discretion, returns may be subject to a 10% re-stocking fee. General reserves the right to refuse a package for which an RMA number has not been provided. Prior to returning any product to General, please be certain to read the following guidelines in order to expedite the return process:

Still have return, shortage or invoice discrepancy questions?  Please contact our customer service department:

Toll-Free: 1-800-697-8665
Fax: 212-431-6499
Email: gentools@generaltools.com
Hours: 9:00 a.m. - 4:30 p.m. (Monday-Friday)